If you would like to return a product to us please contact us at firstname.lastname@example.org or call 0115 9444434 and advise customer service your reason for the return. We will be happy to help and advise.
Return Unwanted Items
Please note that we will not refund any collection fees for unwanted items. We will only refund products returned within 7 days that are in a resaleable condition.
Unwanted Items also have a restocking fee of £35.00 or 25% whichever is greater. This is payable upon return application being accepted. Items which are specially ordered in are non-returnable.
Return Incorrect Items
Goods that are missing or incorrect from delivery must be reported to Magenta UK in writing within 7 days from delivery.
When the items are received into our warehouse they will be checked whether they are incorrect. Once approved you will then be refunded for the collection fee and incorrect product only if in a resalable condition. If not in a resalable condition you will be charged for the incorrect product. If approved that the product that was sent was incorrect we will then send out the correct product.
Return Damaged Items
Goods that are damaged due to delivery must be reported to Magenta UK within 24 hours with a photo of the damaged product and packaging.
When the items are received in our warehouse they will be checked for damage. Once approved you will then be refunded for any collection fees and sent a replacement.
Return Faulty Items
Faulty items sent back to us will undergo a manufacture inspection. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed.
Please note: items over 30 days old will not be able to be replaced or refunded.
Return & Cancellation of Equipment Items
On top of our usual return policy, equipment products also have a restocking fee of £20.00 or 20% whichever is greater + VAT. This is payable upon return application being accepted, this also applies to orders canceled before dispatch as light equipment is ordered in specifically to order.
Can I return the goods to you myself?
Yes, you can return items at your own postage cost. If returning faulty or incorrect items we will cover up to a maximum postage cost of £9.00 + vat once the goods have been confirmed as faulty or incorrect we will reimburse your postage cost. If you are returning goods which are an order error or an unwanted item the return cost will not be refunded.
Please note that if you choose to use your own postage service that it must be a recorded service and any breakages by your courier will be the customers’ responsibility.
If you would like to return using your own postage service please process your return as instructed above and we will provide you with a returns slip & returns address.
If you would like to use our collection service with a reliable courier.
The cost of returning a parcel is £9.90 + VAT which will be refunded to you upon inspecting the goods if they are being returned as damaged, faulty or incorrect. If they are an order error or unwanted the return cost will not be refunded.
Certain Goods cannot be returned for hygiene purposes. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons.